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Frequently
Asked
Questions

Here you'll find the answers to some of the most common questions asked by guests at SEA LIFE Sunshine Coast.

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Is SEA LIFE Sunshine Coast the same as UnderWater World?

 

Yes! We joined the global SEA LIFE aquarium family in December 2013.

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What age is classed as a child at SEA LIFE Sunshine Coast?

 

A child is classed as ages 3-14yrs. 2 years and under (Under 3s) are free of charge. 15 years and older is classed an adult.

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What time does SEA LIFE Sunshine Coast open?

 

We are open from 9am to 5pm everyday except Christmas Day with last admissions 1 hour prior to closing time. We will operate with limited opening times on Anzac Day.  As you enter you will receive a shark re-entry stamp which allows you to come and go as much as you like throughout the day.

 

Anzac Day (Monday 25th of April) Trading will be as follows: 1.30pm to 5pm (last entry 4pm)

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How long does a visit to SEA LIFE Sunshine Coast take?

 

We recommend that you give yourself a minimum of 2 hours to explore aquarium.  On entry you will recieve a stamp that will allow you to come and go as you please throughout the day.

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What time are your animal presentations?

 

Our presentation timetable varies throughout the year. Click here to check out the presentation times. 

Daily Talks and Feeds

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Do you have a cloakroom?

 

SEA LIFE Sunshine Coast doesn't currently have any storage space to take bags, luggage or prams.

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Is SEA LIFE Sunshine Coast wheelchair friendly?

 

SEA LIFE Sunshine Coast has extensive wheelchair access facilities throughout the attraction and wheelchairs are available for free hire from guest services on arrival.

Please be advised due to the steepness of our ramps that lead down to our deeper oceanarium wheelchair users may find they require extra assistance. 

Please note: we require a security deposit, such as a credit or bank card, which is returned upon return of the wheelchair.

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How many visits does my ticket allow me into SEA LIFE Sunshine Coast?

 

Standard tickets are valid for one entry into the attraction.

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Do you have to use your tickets in one day?

 

Single admissions (Single Visit tickets) are valid for one entry and must be used on the date and time specified during the online booking process (if applicable).

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Do we have to enter SEA LIFE Sunshine Coast straight after purchasing our tickets?

 

No. You may enter at a later time on that day, however this is a one entry ticket which must be used on the day of issue.

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Is it a guided tour?


No. SEA LIFE Sunshine Coast is a self guided-tour.

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You say 'save up to 20%' on this website, so how do I get those tickets?

 

Our General Admission (Single Visit) online tickets are priced according to the time and date you want to visit. There is always an allocation of maximum discounted tickets available on the website for certain dates and times. As with other tickets that are sold online, from flights to theme park passes or hotel rooms, the best prices are available during off peak times, such as late afternoons or weekdays (although we do occasionally run special discounts during peak times too). That's not to say that visiting at those times is any different in terms of experience, as we strive to offer all of our guests a great experience, no matter when they visit. Aside from the biggest discounts we offer during off peak times, we also guarantee to ALWAYS offer a minimum 10% discount on General Admission tickets when you buy on this website compared to our standard walk up prices, so you'll save money no matter when you want to visit. And there's no booking fees either, so there are no nasty surprises when it comes to purchasing.

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Is there a cafe inside?


Yes, we have Octopus Garden Cafe located just after Seal Island, which serves a variety of drinks, snacks, ice cream along with hot and cold food.

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Do you have toilets in the attraction?


Yes, we have toilets located within the first section of the aquarium.

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Do you have baby change facilities in the attraction?


Yes, we have changing facilities located near the toilets for parents to use within the first section of the aquarium.

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What is SEA LIFE Sunshine Coasts address?

 

Our street address is:

Parkyn Parade

Mooloolaba QLD 4557

 

Our postal address is:

PO Box 511

Mooloolaba QLD 4557

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Is there parking available?

Free parking is available at SEA LIFE Sunshine Coast, however during holiday times parking may be limited.  There are other parking options nearby in Mooloolaba.

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Is  SEA LIFE Sunshine Coast completely undercover?

Yes, SEA LIFE Sunshine Coast is completely undercover so even if it is raining you can still have a fantastic time! We are also completely air conditioned so SEA LIFE Sunshine Coast is the perfect place to visit when it's hot.

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Accessibility

At SEA LIFE Sunshine Coast we strive to make our attraction as accessible as possible to all of our guests.

The following information is designed to answer any questions you may have on your upcoming visit.

 

Mobility

There are 6 designated accessible parking spaces available for your use. Our car park is council owned and maintained and services other businesses as well. Please be aware that availability may be restricted in peak times.

The aquarium is wheelchair accessible throughout the attraction. There are ramps connecting each level so care should always be taken. There is a medical assistance button at the bottom of the ramps if required.

Wheelchairs may be borrowed from the admissions area if required. Please note that wheelchairs are on a first come, first served basis, and cannot be booked or reserved ahead of time.

You will be required to leave your ID behind while you use the wheelchair. 

 

Sensory

If you would prefer your visit to be less crowded and loud, we recommend you visit during the week (outside of school holidays), or any day after 1pm. With the attraction being open until 5pm this allow you plenty of time to enjoy the full benefits the attraction has to offer.

For your information, there will be varying levels of lighting and music throughout the attraction to enhance the visit - please be prepared if this is a concern. 

 

Toilets

There are accessible toilets available for your convenience which are located on the first level in between the male and female bathrooms.

 

Family Facilities

There are changing facilities located in both the ladies bathroom and the accessible bathroom.

 

Seating

Bench seating (without back or armrests) is available at intervals throughout the aquarium.

 

Emergency Exits

The emergency exits are accessible and hazard free. There are audible fire alerting devices.

 

The assembly areas are on an accessible route. Our staff are on hand to assist with evacuation requirements        

 

 

Further Information

 

Alternatively, you can ask us a question on the SEA LIFE Sunshine Coasts Facebook page.

 

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